Microsoft Dynamics 365 Blog
The future of agentic CRM and ERP
Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation
Microsoft is updating the timeline for in-app notifications and per-user license validation to give customers more time to prepare.
Dynamics 365 Contact Center now available in GCC
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advancement in the communications landscape for government organizations.
Create empathetic agents with HD voices in Dynamics 365 Contact Center
In today’s fast-paced digital world, customer experience is paramount.
Understand your customers better with constrained speech recognition
In today’s voice-first world, it’s not enough for systems to simply hear what users say.
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News and product updates
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Introducing the Brazilian Tax Reform Solution in Microsoft Dynamics 365 Finance
Brazil’s sweeping tax reform is reshaping indirect taxation and creating new compliance demands for companies of all sizes. -
Boost productivity with precision wrap-up timers in Dynamics 365
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions.
Engage with the Dynamics 365 Community
Whether you’re a seasoned expert or just getting started, our Dynamics 365 community forum is your space to connect, share, and grow.
Tips and guides
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AI in the inbox: Are your customers ready to embrace AI-powered outreach?
Dynamics 365 Sales offers Sales Qualification Agent, which works around the clock to automate pipeline qualification and improve lead quality. -
Diagnostics and telemetry for Dynamics 365 Contact Center voice channel
In today’s connected world, voice communication remains a cornerstone of customer engagement. -
Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead
IRS 1099 reporting in the U.S. is undergoing a significant transformation with Microsoft introducing a new standalone IRS Forms app in Business Central. -
Use least active routing on messaging channels
In customer service, efficient workload distribution is vital for high customer satisfaction and operational efficiency.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
